Shipping & Returns

SHIPPING

All EUGENIAKIM.COM orders are processed Monday through Friday, excluding holidays. Orders placed on weekdays after 5PM, or on weekends or holidays, will be processed the next business day. All Eugenia Kim orders are shipped from New York City. Please allow 1-2 business days for order processing. All orders are shipped with the following options:

UPS Ground - Complimentary on all domestic orders over $250

UPS 2nd Day Air

UPS Next Day Air

UPS Worldwide Expedited

UPS Worldwide Saver

For your convenience, we have also added two USPS shipping options for reduced shipping rates on international orders:

USPS Priority Mail International 

USPS Priority Mail Express International 

RETURNS

You may return or exchange any full price item for a complete refund within 14 days of receiving the item, provided that the item is in its original condition with all hang tags still attached. Shipping costs must be paid for by the customer for all return or exchanges, unless the reason for the return or exchange is due to a product that is defective or damaged upon receipt.

All sale items and custom-made items are considered final sale and cannot be returned or exchanged. We are unable to offer refunds or exchanges on any Eugenia Kim items that have been purchased on other websites or from other retailers.

To initiate a return or exchange please contact customercare@eugeniakim.com

REPAIRS & RESHAPING

If your item requires a repair or reshaping, please contact customercare@eugeniakim.com with a detailed description of the requested repair and images of your item.

PROMOTIONAL CODES

At this time, two or more promotional codes cannot be combined on any order. If you have any questions regarding the use of a promotional code, please contact customercare@eugeniakim.com.

For any other inquiries or requests regarding shipping, returns, repairs and/or reshaping, or promotional codes, please contact: customercare@eugeniakim.com. Most inquiries will be responded to within 1 business day, and on the next business day if received on weekends or holidays.

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