All EUGENIAKIM.COM orders are processed Monday through Friday, excluding holidays. Orders placed on weekdays after 5PM EST, or on weekends or holidays, will be processed on the next business day.
All orders are shipped from New York City. Please allow 1-2 business days for order processing. All orders are shipped with the following options:
U.S. 
  • Free Ground Shipping on orders over $200.00 in the U.S. 
  • $10.00 Ground Shipping on orders less than $200.00 in the U.S.
  • $30.00 2nd Day Air  in the U.S. 
  • $50.00 Next Day Air in the U.S.  
CANADA 
  •  Free Ground Shipping on orders over $200.00 to Canada is offered, but the customer is responsible for payment of any calculated duties and/or taxes.
  • $10.00 Ground Shipping on orders less than $200.00 to Canada is offered, but the customer is responsible for payment of any calculated duties and/or taxes.
  • $30.00 2nd Day Air available to Canada.
  • $50.00 Next Day Air available to Canada.  
INTERNATIONAL
  • $50 Flat Rate International Shipping.
  • $70 Express International Shipping.
  • Customer is responsible for payment of any calculated duties and/or taxes as determined by the country of designation.
  • In the event of an International return or exchange, the customer is responsible for payment of return shipping & all duties and taxes on transportation of return orders to Eugenia Kim.
** Eugenia Kim is not responsible for any lost or stolen packages**
RETURNS
To initiate a return, please contact customercare@eugeniakim.com with your order number for approval. For questions regarding international returns or exchanges, please contact customercare@eugeniakim.com.
  • Full price items may be returned or exchanged for a full refund within 14 days of receiving the item.
  • Items must be unworn, in their original condition, with all hang tags still attached in order to be eligible for a refund.
  • All items purchased with a promotional or discount code are not eligible for a return/refund or exchange.
  • All custom-made items/orders & SALE styles are considered Final Sale and cannot be returned or exchanged.
  • EUGENIAKIM.COM cannot accept returns or exchanges on Eugenia Kim products that were purchased at any store or vendor other than EUGENIAKIM.COM.
Please note: Any returns or exchanges that are unauthorized, received past our shipping window, or are damaged, worn, or missing the original hangtags upon arrival will be shipped back to the customer at the customer's expense. 
PROMOTIONS & DISCOUNTS
  • Two or more discount codes and/or promotions cannot be combined on any order.
  • All items purchased with a FINAL SALE promotion code are not eligible for a refund or exchange.
  • At this time, EUGENIAKIM.COM is unable to offer price adjustments based on previous purchases.