All EUGENIA KIM orders are processed Monday–Friday, excluding holidays. Orders placed after 5 PM EST or on weekends are processed the next business day.

All orders ship from New York City within 1–2 business days of processing.

U.S.

• Complimentary Ground Shipping on orders over $200
  
• $10 Ground Shipping on orders under $200
  
• $30 2-Day Air | $50 Next Day Air
  

CANADA

• Complimentary Ground Shipping on orders over $200 (excluding duties & taxes)
  
• $10 Ground Shipping on orders under $200 (excluding duties & taxes)
  
• $30 2-Day Air | $50 Next Day Air
  

INTERNATIONAL

• $50 Flat Rate | $70 Express
  
• Customers are responsible for all duties and taxes.
  
• All international orders are final sale and not eligible for return or exchange.
  

Tracking information is sent once your order ships. EUGENIA KIM is not responsible for lost or stolen packages once marked as delivered.

Eligible merchandise may be returned within 14 days of receipt for refund or exchange. Items must be unworn, in original condition, and include all hang tags.

To initiate a return, please email customercare@eugeniakim.com with your order number for approval. Return shipping costs will be deducted from the refund.

All sale styles, custom-made pieces, online exclusives, and international orders are final sale and cannot be returned or exchanged.

Refunds are processed within five business days of receiving the return. Exchanges are subject to availability.

We cannot accept returns for items purchased outside EUGENIAKIM.COM. Unauthorized or late returns will be returned to the customer at their expense.

Promotional codes and discounts cannot be combined.

EUGENIAKIM.COM does not offer price adjustments for previous purchases.

Each EUGENIA KIM piece is crafted with precision and care. Should your item require repair, please contact customercare@eugeniakim.com for assessment.

Repairs for items beyond one year of purchase or outside our standard policy may incur a service fee.

Repairs are not available for products purchased on final markdown or at sample sales.

Typical repair turnaround is 2–4 weeks, depending on materials and production capacity.

We recommend storing each hat properly to minimize the need for restoration over time.

Fit varies by style. Many hats include adjustable inner bands for a comfortable, secure fit.

For personalized sizing guidance, contact customercare@eugeniakim.com with your head measurement in inches or centimeters.

Our team is happy to help ensure your perfect fit before ordering.

Digital gift cards are available in select denominations and delivered via email.

Gift cards are final sale and redeemable toward any online purchase.

To redeem, enter the code at checkout under Gift Card or Discount Code.

Select styles may be available for bespoke or made-to-order requests.

For availability, pricing, and production timelines, please contact sales@eugeniakim.com.

All custom orders are final sale and not eligible for return, exchange, or cancellation once confirmed.

Lead times vary by style and season.

WOVENS

Store in a hat box or on a flat surface where it will not be crushed. Lightly stuff the crown with tissue paper to maintain its shape.

Use a lint roller for surface lint and gently spot clean as needed. Avoid dry cleaning, as it can distort the interlining and brim structure.

FELTS & STRAW

Store in a hat box and stuff the crown with tissue paper to support the brim.

When handling, lift by the brim—not the crown—to preserve the silhouette.

Clean with a soft brush or lint roller; for deeper cleaning, consult a professional hat maker.

KNITS

Fold and store as you would a sweater—never hang.

Use a lint roller for surface lint. Many knit styles are hand-washable; follow the care tag instructions and dry flat.

FUR

Professional fur storage is recommended. If storing at home, wrap in acid-free tissue and place inside a hat box—never plastic, as it can trap fumes and discolor the fur.

Professional fur cleaning only.

Avoid prolonged sun exposure when not worn; it can fade natural fibers and delicate materials over time.

Each EUGENIA KIM piece is thoughtfully crafted using ethically sourced materials and responsible production methods.

Our atelier continuously refines processes to minimize waste while preserving craftsmanship and longevity.

For any questions not listed above, please contact customercare@eugeniakim.com.

Our team is available Monday–Friday, 10 AM – 5 PM EST.