WOVENS:

STORAGE

Store your woven hat in a hat box or place where it will not be crushed, and stuff with tissue paper.

CARE

A lint roller can be used for surface lint, and spot cleaning can be used on soiled fabric. We do not recommend dry cleaning on our woven hats, as it can distort the interlinings and brims.

FELTS & STRAW:

STORAGE

Store your hat in a hat box and stuff the crown with tissue paper so that the brim is supported, so that the weight of the hat does not distort the brim over time. Hats can also be hung on a hook or hat rack but turn them periodically to avoid the buildup of dust. 

CARE

Avoid pinching the crown at the front to maintain the shape, try to take the hat on and off the brim. Felt and blocked straw hats can be cleaned with a soft brush or lint roller. Felt and straw hats should generally not be cleaned by anyone but a hat maker.  

KNITS:

STORAGE

Store your hand knit hat as you would a sweater, do not hang. 

CARE

A lint roller can be used for surface lint. Many of our hand knit hats are hand-washable, please refer to care tag for reference and dry flat.

FUR:

STORAGE

Fur should be professionally stored, otherwise it is best to store wrapped in tissue in a hat box. Do not wrap fur in plastic as the fumes can discolor it. 

CARE

Professional fur clean only.

SHIPPING

All EUGENIAKIM.COM orders are processed Monday through Friday, excluding holidays. Orders placed on weekdays after 5PM EST, or on weekends or holidays, will be processed on the next business day.

All orders are shipped from New York City.

Please allow 1-2 business days for order processing.

All orders are shipped with the following options:

U.S. 

Free Ground Shipping is offered on all orders in the U.S. 

$25.00 2nd Day Air available in the U.S. 

$50.00 Next Day Air available in the U.S.  

CANADA 

 Free Ground Shipping is offered, but the customer is responsible for payment of any calculated duties and/ or taxes

$25.00 2nd Day Air available in Canada 

$50.00 Next Day Air available in Canada    

INTERNATIONAL

$50 Flat Rate International Shipping

$70 Express International Shipping

Customer is responsible for payment of any calculated duties and/or taxes as determined by the country of designation.

In the event of an International return or exchange, customer is responsible for payment of return shipping & all duties and taxes on transportation of return orders to Eugenia Kim.

** Eugenia Kim is not responsible for any lost or stolen packages**